How to use HiddenHelp Support Finder cards step by step

Step 1: choose what feels hardest today

Open the HiddenHelp home page and move to ‘What would you like help with today?’. Choose one or more tiles such as Broadband, Mobile, Energy, Water, Council Tax, Food and essentials, Housing, Debt and money, Transport or National Help.

You do not need to select everything happening in your life. Start with the issue that feels most urgent, most expensive or easiest to explain. A selected tile stays visibly selected and can be pressed again to remove it.

Step 2: answer only the questions that appear

HiddenHelp shows short questions connected to the tiles you selected. Provider questions may ask who the bill is with or which support circumstances apply. National Help may ask which nation and type of help you need.

Choose only what you are comfortable sharing. The Support Finder works on the device and does not require an account. Clear choices if you want to start again.

Step 3: press “See Your Result Cards”

The cards are starting points, not a judgement or a promise of eligibility. The most important area is shown first. On smaller screens, use the left and right controls to move through one card at a time.

Save only the cards that feel useful. You do not need to contact every organisation or read every detail today.

Step 4: understand what is on a card

Each card is designed to answer a practical question without making you search several websites.

• This may help with: the problem the route could address
• Why this was shown: the choice that caused the card to appear
• First small action: the easiest sensible starting point
• Effort: a rough idea of what the first step may involve
• Official source and checked date: where to confirm current information
• Contact actions: website, phone or another verified route where available
• More details: eligibility, what to prepare, ways to lower a bill and words to use

Step 5: add a useful card to the Support Plan

Press ‘Add to Support Plan for more detail’ on a card you want to keep. This saves the route, reason, first action and available detail to the Support Plan on that device.

The Support Plan is where separate cards become a manageable list. You can return later, change progress, record what happened and see a different next route if the first one did not resolve the issue.

Step 6: use a Self Help sheet if contact feels difficult

If you know what route to use but feel frozen, open a Self Help sheet. ‘Before I make a phone call’ helps you prepare questions. ‘What to say when asking for help’ gives you a place to write the words. ‘I do not know where to start’ reduces several problems to one safe next step.

A sheet can also be saved to the Support Plan, so practical preparation sits beside the support card.

What this process is meant to achieve

HiddenHelp does not solve the problem for you or decide entitlement. It reduces the search and memory burden. The goal is to help you understand why a route may matter, prepare for contact and move one item at a time instead of holding the whole situation in your head.

You remain in control. You can clear choices, ignore a card, save a guide, print a plan or come back later.