Broken link or incorrect information
Tell us which page or card you used, where the link went, and what you expected to find.
Report a problem
Contact HiddenHelp
Tell us what would make HiddenHelp work better.
Report a broken link, flag information that needs checking, ask for a more accessible format, or start a conversation about using HiddenHelp in your organisation.
Start with the closest option
What do you need to tell us?
Each button opens a new email with a helpful subject line. Add only the information needed to explain the issue.
Accessibility or easier-format request
Share the device, browser or assistive technology you used and what made the page difficult.
Send accessibility feedbackOrganisation or partnership enquiry
Explain who you support, how you may use HiddenHelp, and the kind of conversation that would be useful.
Start a partnership conversationGeneral feedback or an idea
Tell us what helped, what felt confusing, or what could make the next step calmer for somebody else.
Share feedbackUseful details to include
- The page, tool, card or guide you were using.
- What happened and what you expected to happen.
- Your device and browser when it is a display or button problem.
- A screenshot where it is safe and helpful.
Please protect your privacy. Do not email passwords, bank details, full account numbers, medical records or benefit documents.
Use the right route for the situation.
HiddenHelp is not an emergency service and cannot provide regulated financial, legal, debt, benefits or medical advice.
What happens after you contact us
Your message helps improve the public website.
1We read the issue and identify the affected page, link or journey.
2Safety, accessibility and incorrect-support issues are checked first.
3Where a change is needed, it is added to the next verified website update.
HiddenHelp is independently run. A personal reply may not always be possible, but clear corrections and accessibility reports are valuable and are used to improve the service.