Life situation support
Energy and water debt
Practical routes before arrears become scarier. This page keeps the steps practical, because the hardest part is often knowing what to try first.
Start with these checks
Supplier hardship, payment plans, trust funds, water social tariffs, Priority Services Register, debt advice and bill tracker summary.
- Use National Help to find trusted UK-wide and nation-specific routes without needing a postcode.
- Use the Bill Tracker if you need a simple printout for a provider, council or advice appointment.
- Save any step below into My Support Plan so you can come back later.