A calm support check for someone over State Pension age

Check income and linked support

Start with the State Pension, private pensions and any benefits already received. Check Pension Credit even if the person owns their home, has savings or receives another pension. An award may connect to other help.

• Pension Credit
• Council Tax Reduction
• Housing Benefit in relevant circumstances
• Attendance Allowance or other disability support
• Help with NHS costs
• Heating and energy support

Check how the home works day to day

Ask about getting in and out, stairs, bathing, cooking, heating controls, falls, remembering medication and feeling safe at night. Small difficulties matter if they happen repeatedly or create risk.

A free council needs assessment may identify equipment, practical help or home changes. Do not arrange major adaptation work before checking the relevant approval and funding route.

Check care, health and appointments

Write down which appointments, prescriptions, tests or daily care tasks are becoming hard to manage. Ask whether a friend, relative or advocate can attend and take notes.

If somebody provides regular unpaid care, their needs should be considered too. A carer can ask about a carer’s assessment and emergency planning.

Check contact and digital barriers

Ask whether letters are understood, online accounts can be accessed and calls can be heard or remembered. Request large print, written confirmation, a nominated person or another reasonable communication method where available.

Be cautious if somebody calls unexpectedly and asks for passwords, bank details or payment to release a benefit or grant.

Choose one route and record the next date

Pick the gap with the greatest effect on safety or daily life. Write down who will contact whom, what information is needed and when it will be reviewed.

The Appointment preparation or My support circle sheet can help somebody use support without having to remember every detail alone.