This page explains privacy, cookies, analytics, saved plans, affiliate links and important disclaimers in plain English.
HiddenHelp is an independent guidance website. It does not decide eligibility, provide regulated advice, or replace charities, councils, providers or qualified advisers.
Last updated: May 2026
HiddenHelp is an independent support and savings website designed to help people find social tariffs, bill support, local help, discounts, grants, guides and calmer next steps.
HiddenHelp tools may ask you to choose support needs, bill types, benefits, providers, postcode or town, optional bill costs and checklist progress. This is used to show more relevant support routes.
Most support-plan and bill-tracker information is designed to save in your own browser using local storage. This means it should stay on your device/browser unless you choose to copy, print, share, or enter it on an external site.
Please do not enter full bank details, passwords, full medical records, National Insurance numbers, full benefit claim documents, or anything you would not want saved in your browser.
If you click a provider, council, charity, government, comparison, affiliate or support link, you leave HiddenHelp. Their own privacy policy, cookie policy and terms apply.
HiddenHelp may use Google Analytics and Microsoft Clarity after consent to understand how people use the site and how to make it calmer and easier to use.
Google Analytics may help us understand page visits, device types, referral sources, popular pages and where people leave the site.
Microsoft Clarity may help us understand clicks, scrolling, heatmaps and session replay-style behaviour. This is used to find confusing layouts, broken buttons, awkward mobile sections and accessibility issues.
These tools may collect technical and usage information such as page views, clicks, scrolling, approximate location, device type, browser type, referral source, cookies or similar identifiers.
We do not intentionally send sensitive support-plan details, benefit details, bill details or personal notes to Google Analytics or Microsoft Clarity. You should still avoid typing sensitive information into places that are not needed.
Some HiddenHelp tools save progress on your own device/browser. This may include support-plan choices, bill-tracker entries, checklist ticks and accessibility preferences.
If you are on a shared device, avoid saving sensitive details. Use the print/copy options carefully and clear browser data if needed.
Some links on HiddenHelp may be affiliate links. This means HiddenHelp may earn a commission if you click a link and buy, switch, sign up or complete an action.
HiddenHelp may show official support routes, councils, charities, social tariffs, hardship schemes, grants and support pages alongside commercial deals. You should always check terms, eligibility and suitability directly before applying or buying.
HiddenHelp provides general information, support routes, scripts, checklists, guides and saving ideas. It is not financial advice, legal advice, benefits advice, debt advice, medical advice, tax advice or emergency support.
HiddenHelp does not decide whether you qualify for benefits, grants, social tariffs, discounts, council support, hardship funds or provider support. Final eligibility is always decided by the provider, council, charity, government body or organisation running the scheme.
Any savings estimates are rough indications only. Actual savings depend on provider, location, contract, eligibility, usage, timing, household situation and available offers.
We try to keep links and guidance useful, but support schemes, prices, grants, eligibility rules and provider pages can change. Always check the final details directly with the relevant organisation.
HiddenHelp links to external websites. We are not responsible for external websites, their content, their decisions, their pricing, their support outcomes or their privacy practices.
HiddenHelp is not an emergency service. If something is urgent, contact the right organisation directly.